Connect your Downdetector partner API key to SignalGuard to escalate the cellular signal when crowd-sourced outage reports spike near your venue, before connectivity becomes a ticketing, ingress, or comms problem.
What Downdetector adds to SignalGuard
Downdetector enriches the cellular signal inside SignalGuard's Movement pillar. Cellular sits in Movement because degraded connectivity changes how a venue functions — ticket scanning slows, comms degrade, ride-share pickups fragment, and crowd flow stalls at choke points. Downdetector's value is that it surfaces outages as crowd-sourced user reports, often minutes before carrier-side acknowledgements.
When SignalGuard sees a Downdetector spike for AT&T, T-Mobile, or Verizon within the venue's metro area, it raises the cellular signal severity automatically, which then re-weights the venue score across the 50+-signal model. Operators see the escalation in the same dashboard as weather, traffic, and chatter — no separate tool.
The feed is partner-licensed; SignalGuard does not include Downdetector in the default path. BYOK is the only way to enable it.
How the integration works
Paste your Downdetector partner API key into the Downdetector tile at /integrations. SignalGuard does a length and format check at submission time (the API has no public probe endpoint) and stores the key AES-256-GCM encrypted at rest. Real auth errors surface on first signal-time use.
Common use cases
- Major-venue ingress monitoring when ticket scanning depends on cellular
- Connectivity-aware comms planning for crowd-management teams
- Pre-event sanity checks on local carrier health
- Festival site connectivity risk assessment across multi-day windows
- Detecting carrier-side incidents that affect ride-share and rideshare pickup
- Correlating cellular degradation with crowd-flow anomalies
What you need
A Downdetector partner contract. The API is not self-serve — contracts are typically $500-2K/mo through Cisco/Ookla. Start at downdetector.com/api/ to begin a partner conversation.
FAQ
Do I need a Downdetector subscription? Yes — the Downdetector enrichment is only available via your own partner key. Without it, SignalGuard's cellular signal still works but won't reflect outage reports.
Where do I add my key? In your SignalGuard workspace at /integrations. Open the Downdetector tile and paste your key.
Is my key secure? Yes. Keys are AES-256-GCM encrypted at rest, kept in server memory only for the duration of a request, and never written to logs or sent to the browser.
Connect Downdetector
Connect Downdetector in your SignalGuard workspace → and see the signal docs for how the cellular signal feeds Movement.